Feature Requests and Ideas

by Lilja » Wed Aug 24, 2016 11:06 am

If you have any suggestions on how we can improve our product, feel free to drop a line here. We regularly review our forum, so it's the most effective way to make ideas real!
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by mgargiullo » Tue Dec 20, 2016 4:35 pm

I'd like to be able to check a number of tickets and assign them to a Member.
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by Anton Khritonenkov » Fri Jan 27, 2017 11:10 am

Hi,

We really appreciate your feedback. It is not in our roadmap yet. But if we receive more requests for this feature, we will include it into our roadmap.

Additionally, you can request our paid support to implement it for you. Just contact support@plumsail.com.
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by CarlosSoutullo » Wed Apr 12, 2017 2:38 pm

It would be helpfull if we could forward tickets. For example to ask a collegue of another departement or 3rd-level-support of another company.

Thans!
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by Anton Khritonenkov » Thu Apr 13, 2017 4:02 pm

Hi Carlos,

Thank you for your feedback.

It would be helpfull if we could forward tickets. For example to ask a collegue of another departement or 3rd-level-support of another company.


You can do it with Triggers and custom statuses.

You can add new statuses. For example, Level 2, Level3.
Then create a new trigger that checks if a status is changed to Level 2, and assigns a ticket to some person or even SharePoint Group. Alternatively, you can just send an email message from the trigger.

An example of ticket assignment from a trigger

Please let me know if you have any questions about implementation.
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by turtlgal » Tue May 30, 2017 6:40 pm

It would be helpful to be able to add fields to the widget.
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by Anton Khritonenkov » Wed May 31, 2017 1:37 pm

Thank you for sharing your idea. We plan to support it in future, but I can't provide any due dates yet.
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by turtlgal » Wed Jul 12, 2017 10:31 pm

I am requesting a feature upgrade that the built in reports that come with the tool, include drill down capability similar to the ratings drill down that currently exists. Specifically, if I am looking at the Tickets by Category report, and I click on the area of the pie char that is labeled No Category, I should be taken to a list of those tickets. Since these are built in reports, the drill down capability should be easy to add in your next upgrade. I would like to see this for all of the reports that come with the tool.
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by Anton Khritonenkov » Fri Jul 14, 2017 1:41 pm

Hi,

Thank you for your request.

We are collecting feedback about reports to make them user-friendly. We will consider your feedback for sure.

For now, you can use another our product to customize reports according to your requrements. Dashboard Designer requires additional payment. It is $399 one-time fee at the moment.
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by turtlgal » Mon Aug 14, 2017 10:10 pm

I'd like the History to show who made the changes, and what the new change is, for instance if the Category was updated, what was it updated to?
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