About set field question

by michael80321 » Fri Jun 02, 2017 1:36 am

Hi,

I want to use trigger to set field due date is created day + 5, but I don’t know how to
+5 days in the Actions. My scenario is “priority = Normal” set the Ticket Created +5 days in the due date column. Is it possible?
2017-06-01_15-41-05.jpg
Trigger Image
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by andrelima » Wed Jun 07, 2017 3:15 pm

Hello,
Thanks for your message.

There's no way to do it with only triggers. What you can do is combine triggers along with a simple workflow.

First, create a list workflow that is initiated from the "Tickets" list in your Help Desk site.
Then set up the workflow itself, just like I did in the following screenshot.
image1.JPG
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After setting up your workflow, you can add a new trigger that will start this same workflow whenever a new ticket is created.
image2.JPG
image2.JPG (41.57 KiB) Viewed 318 times


Best regards.
Andre Lima
Plumsail Team.
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by turtlgal » Mon Jul 10, 2017 6:13 pm

Andre
Would it be possible to set all new tickets to a certain due date upon ticket creation using only triggers?
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by andrelima » Tue Jul 11, 2017 9:18 pm

Hi,
Unfortunately with triggers only that's not possible because it would need handling dates dynamically. Though you can use workflows for that.

Best regards,
Andre Lima.
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by turtlgal » Tue Jul 11, 2017 9:38 pm

Thank you
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