Auto-Assign to first Agent that responds

by SPArchitect » Fri Apr 28, 2017 7:44 pm

Is it possible to automatically assign a ticket to the first Agent that responds via email?

I have tried this Trigger but it doesn't work:
Trigger.png
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by SPArchitect » Fri Apr 28, 2017 8:46 pm

UPDATE: The ticket gets assigned to "SharePoint App" so I assume it is the app that is making changes to the list and not impersonating anyone.

So the Trigger seems to be working, but the value I should put in Assigned To would be the agent that posted the Comment. Is there a Token for that?
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by Dmitry Kozlov » Tue May 02, 2017 10:10 am

Hi,
Please, try to configure the 'Set field' action following way:
AssignedTo.png
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by andrelima » Wed May 10, 2017 7:24 pm

Hello,
Regarding your needs, these settings should work as you want:
Signature_61293791_140.png
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Best regards,
Andre Lima
Plumsail Team.
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by SPArchitect » Fri Jun 23, 2017 11:03 pm

Works, thanks!
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