Trigger :

by RomainHennaut » Thu Apr 20, 2017 2:52 pm

Hi,

Just one question.

Default, the trigger for assignement notification : " Notification: Assignee - Assignment "

is
Code: Select all
[AssignedTo] <> '' and [AssignedTo] <> [Editor] and [Prev::AssignedTo] <> [AssignedTo]


This trigger send an e-mail to the assigned person except the editor of the ticket is the assigned person ? That's correct ?

I have not problem wit this but, il want make a new trigger to notifie to the requester his ticket are assignee. and i use this.

But this is not ok.

Code: Select all
[AssignedTo] <> '' and [AssignedTo] <> [Prev::AssignedTo] <> [AssignedTo]



Image

Do you have some idea for me ?
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RomainHennaut
 
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Location: Charleroi Area, Belgium

by RomainHennaut » Thu Apr 20, 2017 2:59 pm

OK !

I understand !!

the correct code is :

Code: Select all
[AssignedTo] <> '' and [AssignedTo] <> [AssignedTo]
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RomainHennaut
 
Posts: 5
Joined: Fri Apr 14, 2017 9:29 am
Location: Charleroi Area, Belgium

by Anton Khritonenkov » Tue May 02, 2017 9:36 am

Hi,

Thank you for sharing your solution!
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Anton Khritonenkov
 
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