Combine Tickets

by William » Thu Mar 09, 2017 2:56 pm

If I have a situation where multiple users in our company start creating tickets revolving around the same issue, what would be the best way to go about combining these tickets?

Ideally once combined every requester from the combined tickets gets added as a CC to the newly combined ticket.

Possible or not?
William
 
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by Roman Rylov » Fri Mar 10, 2017 1:05 pm

Hello William,

Thank you for the question.
Unfortunately, currently, this feature is not available, but it is on our development roadmap.
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Roman Rylov
 
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by William » Fri Mar 10, 2017 2:29 pm

Excellent news. Thank you for your response
William
 
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by Anton Khritonenkov » Tue Jun 06, 2017 9:29 pm

The feature is implemented in the last version of HelpDesk.
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