Profile Picture missing

by Ona » Thu Jan 26, 2017 7:47 am

After updating to latest version (2.3.1) of Plumsail Org Chart, no profile pictures appears anymore. The source is User Profile and Box Template Photo URL is set to 'PictureURL (PictureURL)'. Instead of Profile Picture, just the gray Sharepoint Image holder is visible. Any tip?
Ona
 
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by Anton Khritonenkov » Fri Jan 27, 2017 11:20 am

Hi Ona,

Please open developer tools of your browser (F12), navigate to Console tab, reproduce the issue and send us a screenshot of the Console tab.

This will help us to solve the issue faster.

Best regards
Anton Khritonenkov
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Anton Khritonenkov
 
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by Anton Khritonenkov » Mon Jan 30, 2017 1:57 pm

I'm posting here resolution after direct communication via help desk.

After researching the issue the reason was found. It was related to test and production farms configuration. The issue is not related to Org Chart. After resolving it pictures were displayed correctly.

Best regards,
Anton Khritonenkov
Plumsail Team
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Anton Khritonenkov
 
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