Trial Version activation issues

by Nadeem » Tue Sep 20, 2016 12:38 pm

Hi there,

I am currently using the trial version of this app. It works fine on the original Team site that I added and activated the app to. However, if I add it to any other site within the same site collection/domain and try to activate the ribbon I get the error message 'Unable to update ribbon buttons.'

When I go to the Team site, within the ribbon the app button is there but disabled even after I managed to get the ribbon added on one of the site. Is this happening as I am still using the trial version?

Thanks in advance!
App in ribbon disabled
disabled.png (136.46 KiB) Viewed 393 times
not activated.PNG
unable to activate ribbon
not activated.PNG (20.52 KiB) Viewed 393 times
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Joined: Tue Sep 20, 2016 12:24 pm

by Evgeniy Kovalev » Fri Sep 30, 2016 11:37 am

Hi Nadeem,
Thank you for your message.

Probably you are trying to enter the wrong credentials for adding the ribbon button. Your login can be in format or it can be some special login from your domain if you are using Single Sign-On.

Note: You may need to clear browser cache after adding ribbon button.

Best regards
Evgeniy Kovalev
Plumsail Team
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Evgeniy Kovalev
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Joined: Wed Jul 20, 2016 2:13 pm

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