Email to external users not sending

by Conrad » Tue Feb 23, 2016 11:09 am

Hi,
I have created a workflow that sends an email to multiple external users. I first tested with one internal user and one external user and it worked perfectly. I added 6 external users into the 'to' string builder, each separated by a ';' and the email wasn't received by anyone.

The workflow status indicates it completed without errors. Is there a special method for dealing with larger quantities of external users?
Regards,
Conrad
Conrad
 
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by Conrad » Wed Feb 24, 2016 9:49 am

I have used a distribution list as a workaround.
Conrad
 
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by Roman Rylov » Thu Feb 25, 2016 4:49 pm

Conrad,

Is there a special method for dealing with larger quantities of external users?

As I know it should work with any number of the recipients. Could you please try to log these users to ensure all of them specified correctly.


I have used a distribution list as a workaround.

Thank you for sharing your workaround.
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Roman Rylov
 
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