Office 365 install problem

by satchmo » Wed Jul 27, 2016 6:23 pm

Hi all

I know I'm posting this under SP2013 but there is no O365 section.

I'm having trouble installing via the sharepoint store, with the store failing with an unable to verify license error?

Anyone able to shed any light?

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Joined: Wed Jul 27, 2016 6:20 pm

by Dmitry Kozlov » Thu Jul 28, 2016 10:08 am

Have you installed the app previously? If so, try to remove all instances of the app and the license from admin center -> SharePoint -> apps -> Manage Licenses. Then try to install the app again. Make sure that you're the site collection admin.

If it does not help, please, send temporary access to your tenant to and we will investigate the issue.
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Dmitry Kozlov
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