As I’m a member of Workflow Actions Pack team, I’m not pretending to be an independent party. But as a person passionate about SharePoint and workflow automation, I will try to provide you my fair vision of abilities of both products. This article is actual for Office 365 platform, but both products have On-Premises versions.
A server which handles web page requests from users is called Web Front End (WFE). Thus, each time when user opens a SharePoint page in a browser, it is processed by WFE server. SharePoint farm may have multiple such servers. If there are multiple WFE servers, Network Load Balancer is distributing requests between them. It is the way to scale SharePoint.
Many Plumsail products are licensed per Web Front End server. You may need to calculate number of WFE servers in your SharePoint farm to purchase correct number of licenses.
SharePoint WFE server usually has “Microsoft SharePoint Foundation Web Application” service started. You can check it in SharePoint Central Administration: Central Administration > System Settings > Manage services on server. In the Services on server page, select server and check if the service is started. If it’s started, the selected server is acting as a web front-end server.
Thus, you can switch between your servers and find all Web Front End servers.
In that tip, I will show you how to start a workflow with a trigger in Plumsail HelpDesk for SharePoint 2013 and Office 365. Usually, workflows are used to avoid routine work and make a company more productive. For example, workflows can check any updates in one data source and, according to them, update another data source. Let’s say that we’d like to assign a task to an agent after a ticket has been solved and some fields were filled. Here is how you can do that.
This tip will show you how to use triggers to automate the routing of tickets in Plumsail HelpDesk for SharePoint 2013 and Office 365. Auto assigning to an agent can be a useful tool for faster response on the most important cases. Let’s get into the nitty gritty of how we can do it.