SharePoint Experts Blog

Posts Tagged Plumsail

How to display vacancies in SharePoint Org Chart

Did you know you can show vacancies beautifully inside your organization chart in SharePoint? If it’s either SharePoint 2013, SharePoint 2016 or SharePoint Online in Office 365, you can do this easily with Plumsail Org Chart. In this article, I want to show you how to display vacancies in SharePoint Org Chart. It is very useful to organize vacancies inside of OrgChart and be able to visualize them within organization’s structure.
01-vacancy-org-chart

Vacancies are enabled inside of PlumsailOrgChart’s settings and use a data source different than the chart itself.Org Chart will use a different list to pull data from and show vacancies which needs to be filled with data regarding open positions through the company. Let’s see how to do it step by step, inside our SharePoint page, just like the image above. 

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Posted in: Org Chart

Major improvements in Plumsail HelpDesk

We have been working untiringly on some major updates in Plumsail HelpDesk and we think that you will love it! So, what’s new?

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New triggers and scheduler
We pretty much rebuilt our triggers from scratch and now they are even faster and user-friendly. It applies to the scheduler as well. Now you can send emails, start workflows and set ticket fields there.

Widget for internal users
Let’s say that you want to have internal communication channel for users in your service desk but you don’t want them to see all tickets that you are operating. How can they easily manage, track and resolve issues? The solution is quite simple — Plumsail HelpDesk widget. With the widget, you can provide a UI for internal users without giving them access to all tickets. Providing an intuitive user experience that empowers your users by making it easy for them to get service, support, and information no matter where they are. The widget can become your service desk with remote control capabilities to help you resolve issues without initiating a desk-side visit.

And other minor bug fixes and performance optimizations.

Don’t hesitate and check the new version of Plumsail HelpDesk.

Posted in: HelpDesk, Products

How to configure notifications about new tickets in Microsoft Teams and Slack

Services like Slack and Microsoft Teams dramatically changed the way teams are communicating. To make your work even faster and efficient, you can configure notifications about new tickets from Plumsail HelpDesk for Microsoft Teams and Slack. So, every time a new ticket comes to your HelpDesk, you will get a nice reminder about it in your channel.

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Posted in: HelpDesk