SharePoint Experts Blog

How to create HelpDesk on SharePoint 2013 or Office 365

Update: We glad to inform you that we released ready to use HelpDesk for SharePoint. It can be installed and configured in 15 minutes.

In this article, I would like to demonstrate how to create HelpDesk on SharePoint Online or SharePoint 2013. The idea is simple. I want to implement system, which will allow each side of the process to work with their own tools.

This is general scenario:

  1. A ticket initiator will submit tickets by sending an e-mail to the specific mailbox.
  2. All e-mails from this mailbox will be replicated to the SharePoint discussion board list.
  3. A support specialist will work only with SharePoint discussion board list where each ticket will have separate discussion.
  4. Each comment submitted to discussion board will be sent to the ticket initiator by email.
  5. It is possible to reply to these emails and all replays will be replicated to the corresponding discussion in the discussion board.

Thus, a ticket initiator works with e-mail client and a support specialist works with SharePoint web interface. Finally, we will get something like this:

HelpDeskSchema

Read more…

Posted in: Workflow Actions Pack

Advanced navigation for SharePoint organizational chart

In this article I will demonstrate advanced navigation features of Plumsail Org Chart. I will use version 1.1.8901 in which quick search and breadcrumbs has become available, the drill down feature was introduced in the version 1.0.3705.

Before we dive in, here’s where we are in my Org Chart series:

  1. Plumsail Org Chart for SharePoint
  2. How Org Chart communicates with SharePoint User Profile service
  3. Org Chart Skins with touch support
  4. Advanced navigation for SharePoint organizational chart [this article]

Read more…

Posted in: Org Chart

Plumsail Org Chart Skins with touch support

Version 1.0.3705 of Plumsail Org Chart has acquired ability to change skins. You can choose from 21 beautiful skins. In this article I will describe some of them in more detail, then I will describe how to change Org Chart skin

Before we dive in, here’s where we are in my Org Chart series:

  1. Plumsail Org Chart for SharePoint 2013
  2. How Org Chart communicates with SharePoint User Profile service
  3. Org Chart Skins with touch support [this article]
  4. Advanced navigation for SharePoint organizational chart

Read more…

Posted in: Org Chart

Plumsail Org Chart for SharePoint 2013

Update: Since version 2.0. boxes drag and drop functionality and list items editing is not supported.

In this article I would like to present Plumsail Org Chart web part for SharePoint 2013. It will help you to maintain employees’ information up to date and easily get information on an employee, you are looking for. In addition to visualization, Plumail Org Chart has navigation optimized for large org structures. It can also be used to modify user profiles in a few clicks directly in the web part.

Before we dive in, here’s where we are in my Org Chart series:

  1. Plumsail Org Chart for SharePoint 2013 [this article]
  2. How Org Chart communicates with SharePoint User Profile service
  3. Org Chart Skins with touch support
  4. Advanced navigation for SharePoint organizational chart

Read more…

Posted in: Org Chart

Page 14 of 14 «...1011121314