SharePoint Experts Blog

Archive for June, 2016

Quick tip: How to update help desk message template

In this quick tip, I will take a look at how to modify message templates in Plumsail HelpDesk for Sharepoint 2013 with adding information from custom columns to message body. Let’s say you’ve added a custom ‘Order Number’ column to a ticket and now you want to have access to this additional column in notification messages.

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Posted in: HelpDesk