Build IT Help Desk or Service Desk on your SharePoint Online or SharePoint 2013 On-premises in 15 minutes
In this article I want to demonstrate how you can utilize Plumsail HelpDesk for SharePoint Online in your organization as a communication channel between you and your customers.
First, you will need to install Plumsail HelpDesk on a new or existing site and configure e-mail forwarding to your mail server, so all messages sent to a particular address e.g. email@example.com will automatically appear in SharePoint as tickets and comments:
Posted in: HelpDesk