SharePoint Experts Blog

Archive for November, 2015

Build IT Help Desk or Service Desk on your SharePoint Online or SharePoint 2013 On-premises in 15 minutes

In this article I want to demonstrate how you can utilize Plumsail HelpDesk for SharePoint Online in your organization as a communication channel between you and your customers.

First, you will need to install Plumsail HelpDesk on a new or existing site and configure e-mail forwarding to your mail server, so all messages sent to a particular address e.g. helpdesk@contoso.com will automatically appear in SharePoint as tickets and comments: 

Forwarding e-mail messages

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Posted in: HelpDesk